Elevate your sales and service with Retail Standards

With more customers expecting free, fast, and tracked delivery, focusing on your selling experience can make a real difference to your business performance. 

We call offering this level of service Retail Standards, and we're introducing some exciting new tools and features to help you achieve it, including the ability to use the eBay labels platform for speed and convenience, and using your eBay funds in a new way to pay for postage.

Retail Standards help you provide a great delivery experience for your buyers. They’re made up of five key factors:

• 1-3 day delivery on items
• Free delivery
• Using a tracked delivery service
• Offering Click & Collect as an alternative delivery option
• Offering a returns period of 30 days or more
  
  

Our Retail Standards can give your listings a competitive edge, making them more attractive to potential buyers. By offering delivery within 3 days, you can see your sales increase by as much as 7%*. Also, sellers see a double digit decrease in buyer complaints and queries when they use tracked delivery.**

You’ve previously only been able to access Royal Mail and Parcelforce directly from Seller Hub. To give you more options, Evri, Yodel and DPD labels are also now available here for the first time. When you choose to use the labels platform, we’ll automatically fill in your delivery information and provide buyers with tracking information so there’s less work for you, and more reassurance for your customers.

You can now pay for delivery with your eBay funds for non-Royal Mail services, with Royal Mail capability coming soon in 2024. When you next sell an item, you’ll see an option to pay with ‘Your funds’ directly from Seller Hub. Don’t worry - if at that point your funds aren’t sufficient to cover the full amount, we’ll just charge the rest of the postage to your registered card or bank account.

Please note that you can still use Royal Mail labels if you purchase them with PayPal. This option will be available right alongside.

*Source: eBay internal data based on a test run between 21/3/2022 and 11/4/2022, derived from a sample covering more than 70% of bought items on eBay UK. Results may not necessarily be representative of all sellers.

**Source: eBay internal data from 2021 - 2023, percentage decrease between INR rate for tracked transactions compared to untracked transactions.