Getting paid and managing your finances on eBay

As a private seller in the UK, you will no longer pay any transaction fees when your item sells on eBay. You have the flexibility to withdraw funds on demand from your account or use your eBay balance to make purchases. By listing more items, you can earn more with no transaction fees when your item sells. 

You will find the details about your funds and eBay balance in the “Payments” section in My eBay or on Seller Hub.

Remember that you can ship the order as soon as the buyer’s payment is confirmed.

Choose where and when you'd like to receive your funds from a range of convenient options. Payouts are simple and streamlined.

eBay deducts selling fees and costs related to your sales from your funds prior to payout. Examples of eBay selling fees include but are not limited to: final value fees, insertion fees, Promoted Listings fees, listing upgrades fees, and shop subscription fees. Learn more about fees on eBay here.

You’ll find details of your payouts, including all related fees and selling costs, in the Reports section in Seller Hub or My eBay.

eBay offers a variety of payout schedules and you can choose the one that makes reconciliation easiest for you. Choosing a longer payout schedule means that more of the earnings that accrue between payouts may be used for expenses such as refunds and fees. You can choose to have payouts sent daily. If you prefer, you can also set your payout schedule to monthly and fortnightly, as well as weekly, to get the most out of this feature.

Regardless of how the buyer pays, payouts are initiated within 1 day (excluding bank holidays) of confirming the buyer’s payment. Whilst the vast majority of users should receive the money in their account within hours of the payout being initiated, some sellers may experience longer timeframes due to their bank processing times.

Sellers that are not eligible for payouts to be initiated within 1 day will have payouts initiated within 2 days (excluding bank holidays) of confirming the buyer’s payment. We’ll continue to assess your account for more payout options in the future based on factors such as your selling performance over a period of time.

• If you choose to receive payouts daily, payouts of Available funds are initiated within 1 day of confirming the buyer’s payment.
• If you choose to receive payouts weekly or fortnightly, payouts of Available funds are initiated  on Tuesdays. 
• If you choose to receive payouts monthly, payouts of Available funds are initiated on the first Tuesday of the calendar month.

You can change your payout schedule on the Payments tab in Seller Hub.

If you receive payouts weekly, fortnightly, or monthly, you may request a payout on-demand at any time, so you don't have to wait for your next scheduled payout to get paid. You can also select an on-demand payout-only schedule in the Payments tab in Seller Hub or under Payments in My eBay. Once eBay initiates your payout, your funds will become available based on your bank’s normal processing times.

Some banking holidays may delay your payouts. You can learn more on our Help Page.

Payouts on demand

If you wish to receive your payouts on demand, you have two options:

1. Set payouts on demand as your default payout option instead of selecting a payout schedule of monthly, fortnightly, weekly, or daily.
   
   
2. Select a monthly, fortnightly, or weekly payout schedule and always have the option to request on-demand payouts.

Learn more

When you set up your eBay account, you were asked to connect a bank account to receive your payouts. If you need to change your bank account for any reason, you may update your account information in the Payments tab in Seller Hub.

Get accurate, easy-to-use statements and reports in the Payments tab in Seller Hub such as the:

• Financial Statement: contains an overview and detailed breakdown of your monthly account activity. A PDF download is also available through My eBay.
  
  
• Transaction report: contains a detailed breakdown of all your account activity for a specific period of time, including your transaction date, order number, fees and other information. You can also now download a PDF that lists every single transaction and line item for the given time period. This detailed summary is a great backup to your bookkeeping software and you can easily store it offline.
  
  
• Payout report contains an overview of your payouts for a specific period of time. A CSV file can also be downloaded.

Learn more about reconciling your finances.

We will update the information in your eBay account with the information you shared during registration. This information allows us to send your payouts and comply with applicable laws.

Our data security procedures ensure that the information you share with us is safe. We will use and share the information you submit as described in the User Agreement, the Payments Terms of Use and the User Privacy Notice. Learn more about how eBay protects your personal information in our Security Centre.

We’ve added extra security to your eBay account, enhancing the protection of your personal and financial information. As a result, you may be asked for additional verification, including being asked to re-enter your login credentials or a one-time code sent to you via SMS.

This enhancement also helps us comply with legislation in the United Kingdom and European Union. Learn more.

Business YouTube 

Visit the eBay Payments Quick Tips playlist to find helpful step-by-step instructional videos with details on how to get paid, reporting and more.    

Fees

Your fees are deducted directly from your earnings when your item sells.
Learn more about fees

You can view a breakdown of all the fees and selling costs charged for each order in Seller Hub.

Help Hub

Find additional details about payouts and managing your earnings by visiting Help Hub.

How are you protecting my personal and business information?

We protect your data through technical, organisational, and security measures to minimise risks associated with data loss, misuse, unauthorised access, and unauthorised disclosure and alteration. To this end we use firewalls and data encryption, for example, as well as physical access restrictions for our data centres and authorisation controls for data access. 

You can find further information on our data security procedures in our Security Centre.

How do you handle the information I provide during and after registration?

We will verify the information you provide to us in order to comply with applicable anti-money laundering and other legal obligations. 

You can view and edit your information in the Account tab of My eBay. We will use and share the information you submit as described in the Payments Terms of Use. Learn more about how eBay protects your personal information.

When and how will I receive my payouts?

Payouts are initiated within 1 day*. Any sellers not eligible will have payment initiated within 2 days (excluding bank holidays) of confirming the buyer’s payment. Once a payout is initiated, funds will be available in your bank account per normal bank processing times, typically within 0-4 days.

You will find details of your payouts, including all related fees and expenses, in the Reports section of Seller Hub or the Seller Dashboard section of My eBay.

*Seller eligibility may vary

Can eBay send my payouts via direct deposit to PayPal accounts?

Sellers must link a bank account (not a PayPal routing number) to receive their payouts. Please make sure you provide only a bank account, where the name, address, and business information (if applicable) on the bank account matches the name and information provided to eBay.

How will I get paid out for international sales?

If you offer to ship internationally, your listings may surface in buyer searches on supported international eBay sites  Your earnings for these sales will be disbursed in pounds sterling.

Please note, additional fees may apply if the delivery address for the item is located outside of the United Kingdom. Learn more about  our Global Shipping Programme and selling internationally.

Why can’t I get funds the same day?

We aim to pay you as quickly as possible, but are dependent on the credit card brands (Visa, MasterCard, etc.) and banks for processing and timely funds settlement. You can view a breakdown of all the fees and selling costs charged for each order in My eBay.

When will my funds be available to spend on eBay or withdraw?

UK-based private sellers will have better visibility into when their funds are made available, to help manage their earnings. Funds will be made available, to spend on eBay or withdraw, after the order is considered delivered, which is determined based on the delivery method:

Items sent by post:

• Tracked: Funds are available 2 days after delivery confirmation.* 
• Untracked: Funds will be available instantly if the buyer provides positive feedback for qualifying orders.** If delivery confirmations isn't available, funds are available 14 days from order date.
• eBay services: If the item qualifies for Authenticity Guarantee or our Global Shipping Programme, funds are available 24 hours after authentication or arrival to the shipping centre, respectively.

Local collection: Funds are available within 24 hours after item collection.

*Delivery confirmation is sent to eBay by the carrier and applies to any address type (e.g. house, flat, locker, etc.). 
**Positive buyer feedback for untracked orders applies to any order with a subtotal of £10 or less. Tax and shipping charges aren't included in the calculation. Learn more about getting paid.

Note: If the buyer requests a return or has a problem with the order, we’ll wait until the issue is resolved before we release seller funds. Additional holds may apply. 

How can I receive funds faster for low-cost items, without cutting into my earnings?

You can receive your funds faster for qualifying orders if the buyer provides positive feedback. Here’s how it works:

• Tracked orders: If the order subtotal is £750 or less, funds will be available immediately upon receiving positive feedback from the buyer after delivery. Don't worry, if your buyer doesn't leave positive feedback, you'll still receive your funds 2 days after delivery confirmation.
• Untracked orders: If the order subtotal is £10 or less, funds will be available immediately upon receiving positive feedback from the buyer. If positive feedback is not provided, funds will still become available 14 calendar days from the order date.

Authenticity Guarantee, Global Shipping Programme, and local collection orders are not eligible. Learn more about getting paid.

Can I offer postage discounts for multiple purchases?

You can offer postage discounts to customers who purchase multiple items from you. To do this, first activate the combined postage option. You can then set criteria that are automatically applied to postage costs when a buyer purchases multiple items. Offer combined postage.

May I use third-party tool integrations when I sell on eBay?

If you use third-party tools to manage your listing, inventory, and order management activities, to reconcile finances, or issue refunds, please contact your individual third-party provider regarding questions specific to their service offerings.

Does eBay offer any options for my working capital needs?

Many options for working capital loans and business financing solutions are available that are compatible with eBay. If you have existing business loans, including PayPal Working Capital, you can still register for eBay to manage your payments. 

Consider using Capital for eBay Business Sellers. Through this programme, sellers can get access to flexible financing to get extra working capital  to help meet your business needs. Learn more here. 

YouLend Limited and affiliates provide financing for Capital for eBay Business Sellers. eBay Marketplaces GmbH is authorised and regulated by the Financial Conduct Authority for credit broking (with firm reference number 687446). Capital for eBay Business Sellers is not regulated by the Financial Conduct Authority and eBay Marketplaces GmbH is not carrying on credit broking for which it is authorised and regulated by the Financial Conduct Authority in relation to Capital for eBay Business Sellers. eBay UK Limited, an eBay affiliate, may receive commission for this service. YouLend terms and conditions apply. 

How does eBay protect sellers?

We designed Seller protections at eBay to help you safeguard your online sales and prevent you from losing money due to chargebacks and eBay Money Back Guarantee claims. Learn more about eBay Seller Protections.

How do claims, refunds, and returns work?

You can find information on how to handle returns, refunds, and disputes in the Help Hub.

What are payment disputes?

Buyers may ask their financial institution to open a payment dispute or chargeback request if they believe there is an issue with their order. Visit our Payment dispute seller protections page for details on how seller protections work and receive guidance on how to respond to a payment dispute, evidence to provide, and when you'll be protected.  You’ll also find more information on eligibility for seller protections in a dispute.

Buyers cannot use more than one resolution method to get a refund. For example, if a buyer initiates a PayPal Purchase Protection dispute, any eBay Money Back Guarantee claims, open order cancellations, or return requests for the same transaction are immediately closed. If it is with a financial institution, the financial institution decides the final outcome of the payment dispute.