Manage returns
Great return experiences build trust and loyalty with your buyers.
Clear policies drive trust
Setting the right returns policy lets buyers shop with confidence. Policies that offer a generous window, such as 30 or 60 days, let buyers know you’ll be there to help if there’s an issue. A no-returns policy signals to buyers that they should take a bit of extra time to ensure they’re making the right purchase.
Finding out how returns work
We’ll notify you when you receive a return request. Whenever possible, we’ll provide your buyer with a label right away. Otherwise, we’ll let the buyer know they’ll get one from you or have to buy their own, depending on your policy.
Setting up your returns address
You can set your own returns address rules if you want buyers to return items to different locations based on the return reason, refund amount or other conditions. You can also set up rules to automatically accept returns or send immediate refunds.
Managing your return requests
If a return meets your policy or the eBay Money Back Guarantee, we’ll provide your buyer with a label right away. Once you have your item back, you will have two business days to inspect and refund, or ask us for any help you need.
International returns
Sellers who set up international returns reach more potential customers. You can also choose to opt out of international returns depending on your preference.
How to handle returns
An item may be returned because the buyer has been sent the wrong size or something that doesn’t match the seller description. If the return is due to a seller error, you’re required to accept the return and cover the return shipping cost. Accepting the return can reduce the chance of getting a defect, and we’ll reimburse you the final value fee once you refund the buyer.
