The Seller Protection Team works behind the scenes to make eBay a fair and safe marketplace.
Seller Protection at eBay
We know that protection is important to you when selling online, and when you deliver on your service promises. We protect sellers from abusive buyer behaviour and from events that are beyond their control.
Enhanced protection for businesses
Above Standard and Top-rated sellers can benefit from enhanced protections for delivering premium services to their buyers.
Seller standards are a way to reward sellers who provide the best customer service. These are based on factors that we know create a great selling and buying experience.