Elevate your listings with Certified Open Box
Enhance buyer trust and stand out in the marketplace with our exclusive Certified Open Box programme for business sellers.
What you need to know
We’re pleased to introduce the Certified Open Box programme, designed to enhance your Open Box listings within Electronics & Home Improvement.
Listings in eligible categories will now automatically display the Certified Open Box badge when they meet key service standards and offer free delivery* and free returns. This badge communicates premium quality and can help boost buyer confidence, helping your items stand out and elevate your brand presence on eBay.
Examples of eligible categories:**
- Laptops
- Desktops
- Mobile phones
- Appliances
- Smart watches
- Gaming
- Floorcare
- Sound & Vision (TVs & Audio)
Qualifying for Certified Open Box
To qualify for the programme, your seller level needs to be ASTD/ETRS.
Make sure your listings:
- Are in the eligible categories described above
- Have the condition set to “Opened - never used”
- Offer free delivery
- Provide at least 30-day free returns
Your listings must also meet the following service metrics:
- "Item Not As Described" rate below 4%
- “Item Not Received” rate below 1%
- A minimum of 25 Open Box transactions every 3 months
Next steps
Once you meet the outlined criteria, the Certified Open Box badge will automatically appear on your listings in eligible categories within Electronics & Home Improvement - no extra steps required.
If you're close to meeting the criteria, consider focusing on improving your "Item Not as Described" and “Item Not Received” rates or increasing your transactions. We're here to support you in achieving these goals.
*Applies to the UK mainland only.
** Eligible categories are subject to change.
FAQs
What happens if my service metrics and/or seller level drop below the required levels?
If your metrics and/or seller level temporarily fall short during an evaluation period, we'll remove the Certified Open Box badge. Once your metrics are back to the required level, the badge will be reinstated.
How can I monitor my metrics?
You can track your service metrics through the Seller Hub, where you'll find detailed reports and insights to help maintain the necessary standards.
Is there a cost to participate in the Certified Open Box programme?
No, participation is free. As long as your listings meet the criteria, the badge will be applied automatically.