Discover new benefits for business sellers
Explore new tools and programmes to support your success and protect your business, so you can keep selling with confidence.
Introducing new features for simpler and safer selling
Our marketplace is powered by our seller community, so we’re excited to introduce new programmes and more protections to make selling simpler, safer and more successful for you as a valued business seller. We’re also committed to ensuring a fair and equitable marketplace, and will continue to innovate and evolve for our business sellers to ensure your future success.
A trusted place to sell for businesses
For over 28 years, we’ve provided a trusted marketplace where buyers and sellers can do business with confidence. To keep this momentum going, we’re always analysing and optimising the protections we offer to our sellers. With this in mind, we’re introducing more measures to ensure you’re better protected against inappropriate buyer conduct.
Better protection against fraudulent returns
We’re dedicating additional customer support to address fraudulent returns more effectively, ensuring faster and simpler resolutions.
Credit for false “not as described” claims
You’ll get more credits for the cost of postage if a buyer falsely claims that the item isn’t as described.
- If you believe the buyer made a false claim, just accept the return and then report the buyer to us.
- If your report is accepted, you’ll receive an allowance for the return label cost on your next invoice of up to £3.50.
- All negative and neutral feedback, defects, and open cases resulting from a false ‘not as described’ claim will automatically be removed from our service metrics.
This is a limited protection subject to the report being accepted and includes other factors such as seller performance. You can find more details on our Seller standard policy page.
Promoting fair competition for business sellers
We’re dedicated to providing business sellers with every opportunity to succeed on eBay and will be increasing policy protection to ensure a fair and equitable marketplace for all business sellers.
We monitor trading activities on eBay, and we’ll continuously help business sellers using a private account to transition to a business account, or restrict selling activity as necessary. In addition, we’ve reduced the number of free listings available to private sellers. Alongside this, only business sellers will be eligible to benefit from the use of third-party tools and software.
Get free access to 1:1 support with Seller Clinics
With the launch of Seller Clinics, eligible business sellers can now take advantage of free 1:1 expert advice. You can book a call and connect with a Marketplace Advisor for personalised advice on any topic related to your business.
Whether you want to master eBay’s extensive range of services and tools, or discover new opportunities for growth, speaking to an eBay expert during a 45-minute phone call can help you take your business to the next level.
You can get support with:
- eBay foundations
- Delivery and selling overseas
- Taking your Shop to the next level with eBay tools and services
- Marketing your Shop on and off eBay
- Accelerating growth with eBay Advertising
- Retail and seller standards
More ways we’ve simplified the selling experience
- We’ve revamped the experience of Discounts in Seller Hub with updated performance data
- Offer to Buyers have become available on multi-sku listings
- Offer to Buyers can now be automated
Discover all that eBay has to offer
In addition to the new features and tools listed above, there’s a wealth of programmes, tools and resources available to sellers, such as the ability to become an eBay Top Rated Seller to build more trust with buyers. Business sellers can also:
- Become eligible for eBay Premium Service for 10% off final value fees and a boost in visibility
- Become eligible for business-only opportunities like eBay co-funded coupons
- Join a vibrant business community online and in-person with regular webinars and events, such as eBay Business Roadshows and eBay Open UK
