eBay Premium Service
With the "eBay Premium Service" badge, your buyers will recognise your excellent service and delivery standards. The best bit? It can help increase your visibility on our marketplace and increase buyer trust.
Benefits
Increase visibility
Listings that have eBay Premium Service can help increase your visibility in eBay search, setting you apart from the competition.
Sales velocity
The eBay Premium Service badge can help strengthen buyer trust and help boost your sales conversion.
Fee reduction
Qualifying listings will receive a 10% discount on Final Value Fees - helping you keep more of what you earn.
eBay Premium Service gives you an advantage
Stand out from the competition and show buyers you offer fast, reliable delivery.
Offering delivery within 3 days can help increase your sales by as much as 7%* and give you the chance to earn the eBay Premium Service badge.
The badge signals to buyers that they can look forward to a seamless shopping experience and will appear in various placements across eBay including:
- Search results page
- Item detail (view item) page
Qualify for the badge
To earn the eBay Premium Service badge on your listings, you’ll need to meet a few key criteria. Here is what you’ll need to provide to your buyers and how to qualify.
Sell on eBay
- You’re a UK registered business seller.
- You’re currently a Top Rated Seller on eBay UK.
Free and fast delivery
- You offer a free domestic delivery service within 3 working days.
- You offer a delivery service within 2 working days for all items under £10.
- You provide tracked services for items over £20.
Returns policy
- You guarantee 30-day returns in accordance with your returns policy.
- Your return address is within the UK.
FAQs
How do I offer a delivery option within 3 working days?
In order to offer a delivery option within 3 working days you can use one of the following carrier, service and handling time combinations. Learn more about estimated delivery dates.
|
Carrier |
Service |
Handling Time Setting |
Delivery Days |
|
Royal Mail |
Royal Mail Special Delivery (TM) 1:00 pm |
0 Days |
2- 3 Working Days |
|
Royal Mail |
Royal Mail Special Delivery (TM) 9:00 am |
0 Days |
2- 3 Working Days |
|
Royal Mail |
Royal Mail Tracked 24 with Age Verification |
0 Days |
2- 3 Working Days |
|
Royal Mail |
Royal Mail 1st Class |
0 Days |
2- 3 Working Days |
|
Royal Mail |
Royal Mail 1st Class Signed For |
0 Days |
2- 3 Working Days |
|
Royal Mail |
Royal Mail Tracked 24 |
0 Days |
2- 3 Working Days |
|
Royal Mail |
Royal Mail 24 |
0 Days |
2- 3 Working Days |
|
Royal Mail |
Royal Mail 1st Class Letter |
0 Days |
2- 3 Working Days |
|
Royal Mail |
Royal Mail 1st Class Large Letter |
0 Days |
2- 3 Working Days |
|
Royal Mail |
Royal Mail 1st Class Parcel |
0 Days |
2- 3 Working Days |
|
Royal Mail |
Royal Mail 2nd Class |
0 Days |
2- 3 Working Days |
|
Royal Mail |
Royal Mail 2nd Class Signed For |
0 Days |
2- 3 Working Days |
|
Royal Mail |
Royal Mail Tracked 48 |
0 Days |
2- 3 Working Days |
|
Royal Mail |
Royal Mail 48 |
0 Days |
2- 3 Working Days |
|
Royal Mail |
Royal Mail 2nd Class Letter |
0 Days |
2- 3 Working Days |
|
Royal Mail |
Royal Mail 2nd Class Large Letter |
0 Days |
2- 3 Working Days |
|
Royal Mail |
Royal Mail 2nd Class Parcel |
0 Days |
2- 3 Working Days |
|
Royal Mail |
Royal Mail Tracked 48 with Age Verification |
0 Days |
2- 3 Working Days |
|
Royal Mail |
Royal Mail Special Delivery (TM) 1:00 pm |
1 Day |
1 - 2 Working Days |
|
Royal Mail |
Royal Mail Special Delivery (TM) 9:00 am |
1 Day |
1 - 2 Working Days |
|
Royal Mail |
Royal Mail Tracked 24 with Age Verification |
1 Day |
1 - 2 Working Days |
|
Royal Mail |
Royal Mail 1st Class |
1 Day |
1 - 2 Working Days |
|
Royal Mail |
Royal Mail 1st Class Signed For |
1 Day |
1 - 2 Working Days |
|
Royal Mail |
Royal Mail Tracked 24 |
1 Day |
1 - 2 Working Days |
|
Royal Mail |
Royal Mail 24 |
1 Day |
1 - 2 Working Days |
|
Royal Mail |
Royal Mail 1st Class Letter |
1 Day |
1 - 2 Working Days |
|
Royal Mail |
Royal Mail 1st Class Large Letter |
1 Day |
1 - 2 Working Days |
|
Royal Mail |
Royal Mail 1st Class Parcel |
1 Day |
1 - 2 Working Days |
|
Royal Mail |
Royal Mail Special Delivery (TM) 1:00 pm |
2 Days |
1 Working Day |
|
Royal Mail |
Royal Mail Special Delivery (TM) 9:00 am |
2 Days |
1 Working Day |
|
Royal Mail |
Royal Mail Tracked 24 with Age Verification |
2 Days |
1 Working Day |
|
Hermes |
Evri Next Day |
0 Days |
2- 3 Working Days |
|
Hermes |
Evri Tracked |
0 Days |
2- 3 Working Days |
|
Hermes |
Evri Postable |
0 Days |
2- 3 Working Days |
|
Hermes |
Evri Next Day |
1 Day |
1 - 2 Working Days |
|
Hermes |
Evri Next Day |
2 Days |
1 Working Day |
|
Yodel |
Yodel 24 |
0 Days |
2- 3 Working Days |
|
Yodel |
Yodel 48 |
0 Days |
2- 3 Working Days |
|
Yodel |
Yodel 24 |
1 Day |
1 - 2 Working Days |
|
Yodel |
Yodel 48 |
1 Day |
1 - 2 Working Days |
|
Yodel |
Yodel 24 |
2 Days |
1 Working Day |
|
DHL |
DHL |
0 Days |
2- 3 Working Days |
|
DHL |
DHL Express Worldwide |
0 Days |
2- 3 Working Days |
|
DHL |
DHL |
1 Day |
1 - 2 Working Days |
|
DHL |
DHL |
2 Days |
1 Working Day |
|
DPD |
DPD Next Day |
0 Days |
2- 3 Working Days |
|
DPD |
DPD Two Day |
0 Days |
2- 3 Working Days |
|
DPD |
DPD Next Day |
1 Day |
1 - 2 Working Days |
|
DPD |
DPD Two Day |
1 Day |
1 - 2 Working Days |
|
DPD |
DPD Next Day |
2 Days |
1 Working Day |
|
CollectPlus |
Collect+ Standard |
0 Days |
2- 3 Working Days |
|
FedEx |
FedEx Next Day |
0 Days |
2- 3 Working Days |
|
FedEx |
FedEx Next Day |
1 Day |
1 - 2 Working Days |
|
FedEx |
FedEx Next Day |
2 Days |
1 Working Day |
|
InPost |
Inpost Locker Drop-off |
0 Days |
2- 3 Working Days |
|
Other |
Other Courier 3 days |
0 Days |
2- 3 Working Days |
|
Other |
TNT International Express |
0 Days |
2- 3 Working Days |
|
Other |
Standard 2-3 Day Courier with Age Verification |
0 Days |
2- 3 Working Days |
|
Parcelforce |
Parcelforce 24 |
0 Days |
2- 3 Working Days |
|
Parcelforce |
Parcelforce 48 |
0 Days |
2- 3 Working Days |
|
Parcelforce |
Parcelforce 24 |
1 Day |
1 - 2 Working Days |
|
Parcelforce |
Parcelforce 48 |
1 Day |
1 - 2 Working Days |
|
Parcelforce |
Parcelforce 24 |
2 Days |
1 Working Day |
|
UPS |
UPS Next Day |
0 Days |
2- 3 Working Days |
|
UPS |
UPS Adult Signature Required |
0 Days |
2- 3 Working Days |
|
UPS |
UPS Next Day |
1 Day |
1 - 2 Working Days |
|
UPS |
UPS Adult Signature Required |
1 Day |
1 - 2 Working Days |
|
UPS |
UPS Next Day |
2 Days |
1 Working Day |
|
UPS |
UPS Adult Signature Required |
2 Days |
1 Working Day |
Which carrier options are available to add tracked services?
In order for items over £20 to be eligible for eBay premium service, you must use a tracked service. The following table outlines the delivery services available on eBay.co.uk.
|
Service Type |
Service Name |
|
Economy services |
Collect+ Economy Tracked |
|
Economy services |
Hermes Tracked |
|
Economy services |
Royal Mail 2nd Class Parcel |
|
Economy services |
Royal Mail 2nd Class Signed For |
|
Economy services |
Royal Mail Tracked 48 |
|
Economy services |
Royal Mail 48 |
|
Economy services |
eBay delivery - Packlink 3-5 days |
|
Economy services |
Other Courier 3 days |
|
Standard services |
Royal Mail 1st Class Parcel |
|
Standard services |
Royal Mail 1st Class Signed For |
|
Standard services |
Royal Mail Tracked 24 |
|
Standard services |
Royal Mail 24 |
|
Standard services |
Collect+ Standard |
|
Standard services |
Parcelforce 48 |
|
Standard services |
Yodel 48 |
|
Standard services |
DPD Two Day |
|
Standard services |
bPost International Parcel |
|
Standard services |
eBay delivery - Packlink 2 days |
|
Standard services |
Other 48 Hour Courier |
|
Express services |
Royal Mail Special Delivery (TM) 1:00 pm |
|
Express services |
Royal Mail Special Delivery (TM) 9:00 am |
|
Express services |
Parcelforce 24 |
|
Express services |
Yodel 24 |
|
Express services |
UPS Next Day |
|
Express services |
UPS Adult Signature Required |
|
Express services |
DPD Next Day |
|
Express services |
eBay delivery - Packlink 1 day |
Which carrier options are available to add non tracked services?
In order for items under £20 to be eligible for eBay premium service, you may use a non tracked service. The following table outlines the delivery services available on eBay.co.uk.
|
Service Type |
Service Name |
|
Economy services |
Royal Mail 2nd Class Letter / Large Letter |
|
Economy services |
Other Courier 5 days |
|
Economy services |
Other Courier (3 to 5 days) |
|
Standard services |
Royal Mail 1st Class Letter / Large Letter |
|
Other services |
Economy Delivery from outside UK |
|
Other services |
Economy Shipping from China/Hong Kong/Taiwan to worldwide |
|
Other services |
Standard Delivery from outside UK with Royal Mail |
|
Other services |
Standard Delivery from outside UK |
|
Other services |
MiniPak from outside UK |
|
Other services |
TrakPak from outside UK |
|
Other services |
Standard Shipping from China/Hong Kong/Taiwan to worldwide (7 to 19 business days) |
|
Other services |
Express Delivery from outside UK |
|
Other services |
Expedited Shipping from China/Hong Kong/Taiwan to worldwide (2 to 7 business days) |
Which listings don’t need to accept free returns?
Listings in the following categories must meet all of the eBay Premium Service qualification criteria listed above, but don't have to accept returns:
- Bullion/Bars > Silver Bullion
- Bullion/Bars > Gold Bullion
- Bullion/Bars > Palladium Bullion
- Bullion/Bars > Platinum Bullion
- Business, Office & Industrial
- Pet Supplies > Birds > Food/Seed
- Pet Supplies > Cat Supplies > Cat Food
- Pet Supplies > Dog Supplies > Dog Food
- Pet Supplies > Fish & Aquariums > Coral & Live Rock
- Pet Supplies > Fish & Aquariums > Food
- Pet Supplies > Fish & Aquariums > Live Fish
- Pet Supplies > Fish & Aquariums > Live Invertebrates
- Pet Supplies > Fish & Aquariums > Live Plants
- Pet Supplies > Small Animal Supplies > Food
- Sporting Goods > Fishing > Baits, Lures & Flies > Live Bait
- Garden & Patio > Plants, Seeds & Bulbs
- Home & Garden > Food & Drink
I’m using Royal Mail services, how do I amend my listings?
You can send items via the Royal Mail and offer eBay Premium Service. If you’re currently listing with Royal Mail 2nd Class (2 to 3 working days) or Royal Mail 1st Class (1 to 2 working days) then you must amend your listing to ensure you still qualify for eBay Premium Service.
Parcels sent with these services will qualify for the eBay Premium Service badge. Letter and Large Letter items over the value of £20 sent with Royal Mail 1st Class or Royal Mail 2nd Class aren’t eligible as Royal Mail don’t provide delivery confirmation for these services.
You could upgrade to a tracked service to qualify for eBay Premium Service if you send a Letter or Large Letter item. Please change the postage service at listing level to accurately reflect the service you intend to use.
|
Service Type |
Prev. Delivery Service |
New Delivery Service |
Premium Service eligibility? |
|
Economy services |
Royal Mail 2nd Class (2 to 3 working days) |
Royal Mail 2nd Class Letter / Large Letter (2 to 3 working days) |
Not if item is above £20 - upgrade to a tracked service |
|
Economy services |
Royal Mail 2nd Class (2 to 3 working days) |
Royal Mail 2nd Class Parcel (2 to 3 working days) |
Yes |
|
Standard services |
Royal Mail 1st Class (1 to 2 working days) |
Royal Mail 1st Class Letter / Large Letter (1 to 2 working days) |
Not if item is above £20 - upgrade to a tracked service |
|
Standard services |
Royal Mail 1st Class (1 to 2 working days) |
Royal Mail 1st Class Parcel (1 to 2 working days) |
Yes |
* eBay internal data based on a test run between 21/3 and 11/4, derived from a sample covering more than 70% of bought items on eBay UK. Results may not necessarily be representative of all sellers.