Manage account and listing issues in one place with the Issue Resolution Centre
The new Issue Resolution Centre gives you a clearer way to manage compliance issues, so you can keep selling with confidence.
What you need to know:
Starting in March 2026, we're launching the new Issue Resolution Centre, your central place to view and manage compliance-related tasks.
With clear prioritisation, step-by-step guidance and built-in remediation actions, the Issue Resolution Centre makes it easier to discover and resolve issues that could impact your ability to sell. It will be live for all sellers by the end of April.
How it works:
- Get notified
When action is required, you’ll receive an email for listing-level issues and see a red banner in Seller Hub for account-level issues. - Review your issues
See a clear list of prioritised items, what they relate to and how they impact your business. - Take action
Follow step-by-step guidance to resolve issues.
What you can resolve in the Issue Resolution Centre:
The Issue Resolution Centre is your home to help resolve compliance issues with your account or listings. You may see issues such as:
- Completing ID verification
- Paying off a negative balance
- Providing required tax information
- Addressing policy issues on listings, such as product safety requirements
With one central place to manage these tasks, you can feel confident in what needs attention and what to do next.
Next steps:
Visit the Issue Resolution Centre in Seller Hub to review and manage your issues. If you don’t have open issues, no action is required.
FAQs:
Where can I find the Issue Resolution Centre?
You can access it from Seller Hub. You’ll also receive email notifications when action is required.
What happens if I don’t resolve an issue?
Some issues may affect your account or listings if left unresolved. The Issue Resolution Centre highlights what needs attention and provides guidance to help you resolve it.