Seller Centre

EU Right to Repair requirements

Overview

The EU Right to Repair Directive aims to make repairs easier and reduce waste. It updates certain rules about how sellers must handle faulty items and introduces repair-related requirements for some product categories. 

 

If you sell to customers in the EU as a business, you may need to update your repair information and buyer communications to comply with a new Right to Repair Directive. 

 

Starting 31 July 2026, when a buyer contacts you about a faulty item and asks for a remedy, you must offer a choice of repair or replacement. If they choose a repair, your responsibility period may be extended by 12 months. This applies to all general goods.

 

Please note, these requirements don’t apply to sales completed before 31 July 2026.

 

If you sell products in any categories listed in Annex II of the Directive, which includes common appliances and electronic devices such as dishwashers, refrigerators and mobile phones, there are additional requirements. Please see the full list of applicable products below.

What you need to do

For general goods


When a buyer invokes their statutory rights during the legal guarantee period, you have the following responsibilities:

  • You must offer them a choice between repair and replacement
  • If a buyer chooses a repair, your liability for the item is extended an additional 12 months – you must inform the buyer of this extension before you conduct a repair

 

Please note, these requirements don’t apply to sales completed before 31 July 2026.

 

For goods listed in Annex II

 

Additional requirements may apply for certain products in the categories listed in Annex II of the Directive, including washing machines, washer-dryers, fridges, dishwashers, TVs, vacuum cleaners, tumble dryers, welding equipment, smartphones, tablets, cordless phones, servers and data storage products and products that include batteries for light electric vehicles (such as e-bikes, e-scooters and similar devices).

 

These requirements apply to you if you’re an EU-based manufacturer. If the manufacturer is outside the EU, someone in the EU must take over its repair obligation. This will be the manufacturer’s EU authorised representative, or if there is none, the importer, or if there is no importer, the distributor.


Specifically, you’ll also need to:

  • Offer out-of-warranty repairs for the duration of your repair obligation 
  • Publish easy-to-find repair information with details about coverage, repair options and typical repair prices
  • Ensure your repair information is available for the entire duration of your repair obligation

 

Repairs don’t have to be free – you may charge a reasonable price. However, your repair information must be clearly available and free for buyers to access.

 

An optional European Repair Information Form (ERIF) is also available in Annex I of the Directive that you can use as a standardised template to inform customers about their repair options.

 

If these Annex II repair obligations don’t apply to you, you may still want to help your buyers by informing them who they should contact for a repair.

Annex II products

Products requiring extended coverage include:


Please note that each category has its own requirements for the required coverage period.

Updating your repair information

For each applicable product you sell, we recommend you update your repair information to inform buyers of their options. Please note: You are still responsible for providing this information to buyers through other means for the duration of your obligation period.

 

We recommend adding repair information using Seller disclosures:

  • Go to Seller Hub → Account Settings → Seller disclosures and create a new document
  • Add clear information about the repair services you offer
  • Choose to assign to all listings, select listings or set rules for which listings apply
  • When creating or revising a listing, you can also select which documents apply

 

Once this information is added to your listing, buyers will be able to see it directly on the item page. If you make any changes to these documents later, they will automatically be rolled out to all linked listings. 


You can also choose to include this information in your item description or in order confirmation emails, so buyers can save it for their records.

FAQs

  • Do I need to show repair information on my listing?

    Not necessarily. For general goods, you are required to inform buyers of their options when they invoke their statutory rights during the legal guarantee period.


    If Annex II obligations apply, we suggest you make your repair information clearly accessible to buyers on your listings.

  • If I sell Annex II goods, who is responsible for the out-of-warranty repair obligation?

    The obligation applies to the manufacturer. If the manufacturer is outside the EU, responsibility can pass (in order) to an EU authorised representative, then the importer, and then the distributor that makes the goods available in the EU. If you act in one of these roles for a specific product, you may have an obligation. If you’re unsure, check your supply chain documentation or seek specialist guidance.

  • Can diagnostics be charged?

    Yes, but you must disclose the diagnostic cost to the customer in advance. If repair proceeds, you may deduct diagnostics as stated in your offer/ERIF.