eBay International Shipping (eIS)

No. We are enrolling sellers in phases. Your eligible listings will automatically update to eIS and GSP will no longer be available. For new listings, list as usual. Nothing changes in how you sell.

You’ll receive an email confirming your go-live date at least 15 days before your account moves. You don't need to do anything to prepare.

There are no additional fees charged to sellers while using eBay International Shipping. In fact, orders purchased through eIS will have the international sales fees waived.

The buyer pays for international shipping. When your buyer selects eBay International Shipping, they will see a calculated postage cost to be paid at checkout. This includes whatever domestic shipping rate you charge for your items plus the international shipping.

The buyer. If any import fees apply to your item, your buyer will have the opportunity to pay those fees upfront at checkout – providing additional visibility and peace of mind for you and your buyers.

If you don’t want to sell any items internationally, you can manage your listing settings. To opt out of eBay International Shipping on all your listings, go to My eBay account > Postage Preferences > eBay Shipping Options, then select “Opt out of the eIS Programme” and submit.

eBay automatically determines which countries your items are eligible to ship to through eBay International Shipping, or eIS. In most cases, sellers do not need to manage country-by-country eligibility themselves – eBay will handle this for you. However, you can choose to be more restrictive if you do not want your items to be available in certain international locations.

To manage your country exclusions at the account level: Go to Account Settings > Select Selling > Go to Postage Preferences > Open Exclude postage locations > Turn off “Expand your reach and ship to more international locations” if you do not want eBay to automatically expand your international shipping reach or Select any specific countries or regions you want to exclude.

You can also exclude a country for a single listing. To do this, create or edit the listing and update the postage exclusions for that specific item.
If your account-level exclusions and listing-level exclusions are different, eBay will apply the exclusion setting that was edited most recently for that item. In other words, the most recent change wins.

No. eIS runs alongside your existing setup – it doesn’t replace it. Your established rates show first when they're lower. 

No. Our eIS hub remains in the UK although the address has changed from the GSP hub. Continue shipping as instructed for each order. 

No. In fact, International selling fees are waived on eIS orders. Final Value Fees (where applicable) remain identical to GSP. The buyer pays international shipping and import charges – not you.

No broad seller action is currently expected. Sellers should continue using their normal order and label process unless eBay provides different instructions.

eBay International Shipping will ultimately replace the Global Shipping Programme. Once enrolled in eIS, GSP will no longer be available, even if you opt out of eIS. Any GSP transactions completed before your enrollment in eIS, as well as any GSP shipments already in flight at the time of enrollment, will continue to be serviced through GSP until completion. There will be no impact to these existing transactions. 

eBay handles it. We issue the refund to the buyer at no cost to you – and you keep the sale. Once your item is received undamaged at the eIS hub there is no further action for you to take. If the buyer opens a return, your item will be returned to a third party service provider and you will keep your payout. In the event a buyer contacts you and asks for a refund, let them know to choose the return option in their order history.

For international returns your item will be returned to a third party service provider or liquidated and you will keep your sale. You keep your full payout regardless of what happens to the item. Unfortunately, we are not able to return items to Sellers.

Yes. From the moment your parcel is accepted  at the eIS hub, you’re fully protected from lost, damaged, and delayed item claims in the international leg.

eBay manages all return claims on your behalf. You keep your payout regardless of the buyer's reason for returning.

Delivery estimates will be managed on your behalf from the eIS hub onwards. This will take into account the hub processing time, customs clearance and International leg. Sellers must continue meeting their domestic handling and dispatch commitments.

Sellers should continue meeting domestic dispatch and handling obligations. Once the parcel is received at the domestic hub, eBay manages the rest which includes protections of your late delivery and service metrics.

No. eBay handles all customs documentation and HS code classification on your behalf.

Items shipped under UK eIS are considered to be exports for UK VAT purposes, the same as GSP. eBay exports the item on behalf of the seller. eIS provides proof-of-export data for your VAT records. For exports to EU buyers, and to certain jurisdictions where eBay is responsible for paying VAT on the sale of the item, eBay removes any UK VAT the seller has indicated at listing. Where an item arrives at the UK eIS hub and is deemed to not be eligible/exportable, sellers will be notified. UK VAT registered sellers will therefore need to consider their liability for UK domestic VAT payable on the proceeds of the sale.

eBay International Shipping will automatically display your listings that meet eligibility requirements based on category, item value (up to £900 GBP for shipments excluding duties, where applicable the buyer protection fee and delivery fees), and listing location (item must be physically located in the UK). Currently, only listings added on ebay.co.uk are eligible.

We will manage listing eligibility on your behalf. This means that some listings may not be eligible due to item location, value, category, destination, or restrictions. We do not offer a tool or dashboard to check specific eIS eligibility of listings.

Items included in eBay's hazardous, restricted or regulated materials policy, or that don't follow our International trading policy, can't be shipped using eBay International Shipping.

Due to export limitations and restrictions, items listed in the following categories also can't be shipped with eBay International Shipping. This is not an exhaustive list and it may be updated based on transportation regulations and export laws.

The following types of items are prohibited or restricted: 
• Alcoholic beverages, regardless of alcoholic concentration. 
• Animals, alive, dead, stuffed and any of their parts, including fur. 
• Batteries, in particular lithium-ion (including those which are loose or contained in electronic devices), which are damaged or recalled, or any type of used battery. However, functioning batteries may be sent providing they are properly installed within the devices they power and are secured to prevent movement during transit. See also Packaging Guidelines. 
• Biological and DNA samples, including but not limited to organs, tissues, cells, bacteria, viruses, DNA, RNA, clinical waste, body fluids such as: blood, urine, faeces, saliva and sweat. 
• Clinical and medical waste, including but not limited to contaminated dressings, bandages and needles. 
• Currency, including cash, gift vouchers, cashiers or travelers cheques, negotiable instruments in bearer form and bullion.
• Drugs, any medicinal, narcotic or psychoactive substance controlled under applicable legislation including medical tests, including prescription drugs. 
• Environmental waste, including but not limited to used engine oil. 
• Explosive items, including but not limited to fireworks, flares, blasting caps and party poppers. 
• Flammable items or items containing hazardous material, such as fuels, nail varnish, certain types of paint and solvents. Items which are combustible and could react dangerously with other substances. 
• Funerary items such as human remains, including but not limited to ashes. 
• Gases and pressurised containers, including flammable, non-flammable, toxic, and compressed gases. Pressurised containers, such as aerosols (that do not comply with the Packaging Guidelines set out below), oxygen tanks or fire extinguishers. 
• General waste, including dirt, filth or refuse. 
Illegal items, which refers to goods which are illegal, the carriage of which is illegal, or the supply of which to the recipient is illegal, including counterfeit and infringing items.
• Legal documents, including but not limited to passports, tenders, share option certificates, identification, medical, travel and registry or home ownership documentation. 
• Magnetised materials. 
• Matches, including safety matches. 
• Miscellaneous manufactured articles, which includes goods made in foreign prisons. 
• Oxidising materials or organic peroxides, including disinfectants, nitrates and hair dyes or colourants containing peroxide. 
• Pesticides, includes weedkiller and any chemical used to kill pests and insects including fly sprays. 
• Scripts and subscription certificates, including but not limited to prescriptions for medical purposes. 
• Stamps, any stamp or stamped document issued by a government or related official agencies, other than those that have expired for use or cannot be used to send items. 
• Tobacco, all types of tobacco, including e-cigarettes. 
• Weapons and ammunition, including replica weapons (i.e., decorative, deactivated or air powered weapons) and ammunition. 
• E-bikes, including electric bicycles, fitted with an electric motor, battery or power-assisted.
• Plants and seeds, including live plants, plant cuttings, bulbs, roots, soil-containing plants and seeds intended for planting, growing or cultivation. 
• Supplements and medicines, including vitamins, minerals, herbal products, dietary supplements or prescription medicines.

eBay may select or amend the Country of Origin added to your listings. However, you are ultimately responsible for confirming an item’s Country of Origin/Region of Manufacture in your listing, and maintaining any required certificate of origin.

When a buyer purchases multiple items from the seller in one session, it is one order. Sellers must ship all items from the order together in a single package using a single domestic shipping label. Sellers should not split orders into multiple packages or apply more than one label to the group. Also, sellers should not combine multiple different orders in one package. These situations will lead to inaccurate order tracking for buyers.

Sellers can see their eIS UK orders in their order report from Seller Hub. For each order the corresponding buyer address (including country) details will also be provided in the report.