Save time responding to your buyers with AI Assistant
Let AI Assistant help you reply faster and keep buyers informed, so you can focus on growing your business.
What you need to know
Our AI Assistant is a powerful new feature designed to enhance interactions with buyers. It gives you quick, relevant replies to buyers’ common questions, so you can save time, stay focused on your business and build buyer confidence.
You’re always in control
Review and refine each suggested message before sending, or simply write your own. Every response is drawn from your live listings, so buyers get clear, accurate details—with you calling the shots.
How to get started
To turn on AI Assistant:
1. Open “Messages” on mobile or desktop. A pop-up should prompt you to enable “eBay.ai.”
2. If you don’t see the pop-up:
- On mobile: go to “Settings” in Messages and toggle “eBay.ai” on
- On desktop: use the “eBay.ai” toggle in the bottom left of Messages
- To turn it off anytime, toggle “eBay.ai” off on your device
3. Open a buyer message. A suggested reply will appear.
4. Choose your next step: “Edit and send” to use the suggestion, or “Dismiss” to write your own.
Tell us what you think
If you dismiss a suggestion, you’ll be prompted to share feedback. Your input helps us fine-tune AI Assistant to better support your business.
Start saving time and keeping buyers in the loop with just a few clicks—enable AI Assistant now.