A more flexible approach to managing fulfilment risks
We’ve enhanced our review process to help you avoid account disruptions.
What you need to know
To help keep eBay a trusted marketplace for everyone, we monitor for risk factors that a seller may not be able to fulfil an order as expected. To help minimise potential disruptions for sellers as we complete these reviews, we’ve improved how we spot and address potential fulfilment issues—helping to keep your business running smoothly and reducing the need for action on your part.
Based on your feedback, we’ve made our review process for potential fulfilment issues more flexible. This way, we can better address your individual situation if any concerns come up.
Before this, if a potential risk was identified, restrictions could be placed on your account or listings while we manually reviewed orders to confirm delivery.
With the revised process, we’ll take a more flexible approach. In most cases, you’ll get the chance to resolve the concern before any action is taken. We’ll also use tracking information to automatically release funds once orders are shown as delivered. This change helps prevent account disruptions while maintaining a trusted marketplace for everyone.
What it means for you
If we contact you about a concern, we’ll provide clear, specific steps to help prevent restrictions—such as resolving unpaid balances, closing open claims or uploading tracking information.
With these improvements, any next steps will be easier to handle, so you can keep growing your business. You won’t need to take any action unless we reach out to you directly.
We’re working to cut down on disruptions and keep communication clear, so you can focus on what matters: selling on eBay.
FAQs
Will I need to make any changes to my account settings or selling practices?
No immediate changes are required on your part. However, if specific actions are needed, we’ll contact you directly with clear instructions.
What should I do if I encounter delivery-related issues?
Continue to follow best practices for resolving delivery issues. If further action is needed, we’ll provide guidance tailored to your situation.