New conditions for everything in pre-loved fashion

Earlier this year, we introduced new item condition options for pre-loved clothing, resulting in an increase in buyer satisfaction. Building on that success, these new options are now expanding across the rest of pre-loved fashion, on everything from jewellery to sneakers. Starting 5 August, you’ll see these options on both your new and existing listings. They’re designed to give buyers a clearer idea of your item’s condition to help them shop with confidence, as well as helping you reduce disputes and returns for a smoother selling experience.

Once this change takes effect, any existing ‘Used’ listings will update to ‘Pre-owned - Good.’ You’ll need to review and adjust these to the condition that best reflects your items.

Currently, you can only select ‘Used’ when listing the condition of your pre-loved fashion items. Since it’s such a broad term, buyers don’t always know what to expect, which can lead to disappointment, disputes or even costly returns. 

To enhance transparency and help prevent these issues, we’re introducing three new options to better describe the condition of your pre-loved fashion items. These are: 

• Pre-owned - Excellent

Like new, with little to no visible signs of use.

The item is in excellent condition with minimal signs of use, such as faint surface marks, gentle creasing, or light wear on the fabric. Any subtle imperfections should be clearly shown and described in your listing.

• Pre-owned - Good

Gently used, with light signs of wear and/or visible flaws.

The item is in good condition with some signs of use such as minor scuffing, light scratches, softening of materials, or small pulls. All imperfections should be clearly shown and described in your listing.

• Pre-owned - Fair 

Well-used, with heavier signs of wear, visible flaws, and/or missing or damaged components.

The item shows noticeable signs of use, for example worn edges, discolouration, visible scratches, or missing details. All flaws should be clearly shown and described in your listing.

These clearer condition options will help buyers make more informed purchasing decisions, resulting in fewer issues, more positive feedback, and a better experience for both you and the seller.

Using these conditions will also give your items more visibility in the search results when buyers are filtering by condition, helping them find exactly what they’re looking for. 

These conditions will be available on your new and existing listings from 5 August. 

On this date, any existing ‘Used’ listings for pre-loved fashion items will automatically change to the ‘Pre-owned - Good’ condition. You’ll need to review these to make sure this condition accurately reflects each item. If needed, you can easily edit and choose a more suitable option from the new options. 

How to edit your listings

Go to Selling Activity in My eBay or your Active listings in Seller Hub. If you have lots of listings, you can save time by using our bulk listing tools which allow you to edit multiple listings at once.