‘Seller Refurbished’ condition to be discontinued in selected categories
Update your listings to the 'used' item condition or apply to join the refurbished programme to continue listing as refurbished.
What you need to know
To improve buyer trust and clarity, we're expanding the Refurbished on eBay programme and phasing out the ‘Seller Refurbished’ item condition in selected categories.
Effective 5 August, listings using ‘Seller Refurbished’ in certain categories within Electronics, Lifestyle, Home & Garden etc. will no longer be supported. See the full list of affected categories.
What you need to do
Seller Refurbished
To keep your listings active, please change any ‘Seller Refurbished’ items in the affected categories to the ‘Used’ condition by 5 August.
After 5 August, any remaining listings with the ‘Seller Refurbished’ item condition will automatically be updated to ‘Used’ and any listings with errors will be ended.
If you use a third-party tool to manage your listings on eBay, we recommend working with your Service Providers to update your existing listings, or create new ones before the date above.
Join the Refurbished on eBay programme
To take advantage of the three item conditions (Excellent - Refurbished, Very Good - Refurbished, and Good - Refurbished) for your listings, you can apply to join the Refurbished on eBay programme by clicking the button below. See the full list of refurbished categories.
The programme enhances the shopping experience by ensuring consistent quality and seller standards for refurbished products. Approved sellers gain exclusive access to programme grades, benefiting from improved visibility and a mark of approval on relevant listings.
FAQs
Why is eBay making these changes to refurbished listings?
We’re updating our refurbished listing standards to create a more consistent and trustworthy experience for buyers. The Refurbished on eBay programme ensures products are fully functional, professionally inspected, and accurately described, which helps buyers shop with confidence and helps sellers increase visibility and trust in their listings.
What happens if I don't update ‘Seller Refurbished’ my listings by 5 August?
From 5 August, listings with the 'Seller Refurbished' condition will automatically update to 'Used'. Any that contain listing errors will be ended.
How do I apply for the Refurbished on eBay programme?
To apply, please visit the Refurbished on eBay programme application page and follow the instructions.