• You’ll now receive shipping reminders and delivery updates to help orders stay on schedule.
• New pre-loved fashion conditions are live. Check if your listings reflect the quality of your pieces.

Getting orders out on time is a crucial part of delivering a great buyer experience and protecting your seller ratings. With our shipping reminders, we’re helping you keep your orders on track.

A day after an order’s promised handling time, you’ll get an extra nudge to send it out. We’ll send these reminders via email and notify you through the eBay app if you have it.

Once you get your shipping label, you can manually add the tracking number to the order, or have it added automatically when you use eBay Labels.  

After that, you’ll get two more notifications: one confirming the item's been shipped and is on its way to the buyer and another once it’s been delivered.

There’s no action required on your end. Just keep an eye out for shipping notifications to help make sure your items reach buyers on time.

In our July Seller News, we announced the upcoming addition of new conditions for pre-loved fashion listings. These new options went live on 18 August, allowing you to accurately reflect the quality of your pieces and boost buyer satisfaction.

If you didn't update the condition on your current pre-loved fashion listings before 18 August, your listings will automatically be set to "Pre-owned: Good". We recommend you check your listings to make sure the new condition accurately describes your items. 

If you'd like to edit the item condition on one or more of your listings, go to Selling Activity in My eBay or Active listings in Seller Hub. If you have lots of listings, you can save time by using our bulk listing tools, which allow you to edit multiple listings at once.

Earlier this year, we introduced new item condition options for pre-loved clothing. These gave buyers a clearer idea of your item’s condition, reducing disputes and returns for a smoother selling experience. Building on that success, we’ve expanded these new options across the rest of pre-loved fashion, on everything from jewellery to sneakers. Since 18 August, these options are available on both your new and existing listings.

Any existing ‘Pre-owned’ listings will update to ‘Pre-owned - Good.’ You’ll need to review and adjust these to the condition that best reflects your items.

Previously, you could only select ‘Pre-owned’ when listing the condition of your pre-loved fashion items. This could lead to misunderstandings or unnecessary returns.

Now, you have three new condition options to better describe your pre-loved fashion items and give buyers confidence about what they're getting. These are: 

Pre-owned - Excellent

Like new, with little to no visible signs of use.
The item is in excellent condition with minimal signs of use, such as faint surface marks, gentle creasing or light wear on the fabric. Any subtle imperfections should be clearly shown and described in your listing.

Pre-owned - Good

Gently used, with light signs of wear and/or visible flaws.
The item is in good condition with some signs of use, such as minor scuffing, light scratches, softening of materials or small pulls. All imperfections should be clearly shown and described in your listing.

Pre-owned - Fair 

Well-used, with heavier signs of wear, visible flaws and/or missing or damaged components.

The item shows noticeable signs of use. For example, worn edges, discolouration, visible scratches or missing details. All flaws should be clearly shown and described in your listing.